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These terms set out the rules that apply when you use 11vet — from opening your account and making deposits through Nagad or Rocket, to placing bets and requesting withdrawals. Access and eligibility depend on your local law and the eligible regions we serve, so read carefully before you start.
By creating an account on 11vet you accept these terms in full. They govern every action taken through your account: deposits made via Nagad, Rocket or bKash; bets placed on sports or casino titles; and any request you raise with our support team. If you do not agree, do not open or continue using the account. We may update these terms when required. When a change is made, we will post the revised version here. Continuing to use your account after a revision means you accept the updated terms. We will not apply a material change retroactively to settled transactions already recorded in your account history. Eligibility is not universal. Access to 11vet depends on your local law and whether your region is covered by our service. We do not accept accounts from regions where access is restricted. Verifying your own eligibility before registering is your responsibility, and we may ask for confirmation at any point during your account's life. Payment context — including which wallets are active and what limits apply — is shown inside your account dashboard after login, not here in these terms.
These terms are specific to your 11vet account. They do not govern third-party services you use to fund it. Understanding the boundary helps you know where to direct a question.
All account creation, login, verification and closure steps fall inside these terms. How you open, maintain and close your 11vet account is fully governed here, including any suspension or restriction we apply.
Deposits and withdrawals processed through Nagad, Rocket or bKash are covered by these terms on the 11vet side. The wallet provider's own rules also apply on their side; those are separate agreements you hold with them.
Game availability, sports markets and any promotional material displayed on 11vet falls within these terms. Content accuracy and availability may vary by region; the live state is shown when you log in.
Game studios such as PlayStar, JDB, Spadegaming and Bigtime Gaming supply content under their own terms with us. We make those titles available to you; the studios' internal policies are separate and do not override these account terms.
You have clear, practical rights as an account holder. Your transaction history — every deposit via Nagad or Rocket, every bet settled, every withdrawal requested — is stored and accessible from your account dashboard after login. You do not need to contact support to view it; the records are there in your account history tab. If any account detail is incorrect — name, contact number, linked wallet number — you can update it through the account settings page. For changes that affect identity verification, we may ask you to resubmit documentation. Raise any question about how your account data is held, what we retain and why, or how to request a correction, by contacting our support team directly. We handle those requests through the channels listed in the support section below. Response times depend on the nature of the request, and we will confirm receipt when we get your message.
Your full transaction and bet history is available in the account dashboard after login. No support request needed — the history tab shows every settled transaction.
Update contact details and linked wallet numbers in account settings. Identity-linked fields may require re-verification; follow the on-screen instructions shown there.
If something in these terms is unclear, reach out via the support channels below. We will point you to the relevant clause and explain how it applies to your account.
You may close your account at any time by contacting support. Any balance remaining is subject to the withdrawal process; check your account dashboard for the current withdrawal path before submitting a closure request.
For any question about these terms — eligibility, account status, transaction records or a policy clause — use the channels below. Have your account number ready so we can locate your records without delay.
Open the live chat widget from any page after you log in. It is the quickest path for account and terms questions.
Send a detailed message through the contact form on the support page. Attach any relevant account reference or screenshot to speed up the review.
Many terms-related actions — reviewing history, updating details, checking active limits — can be done directly in your account dashboard without needing to contact us first.
We apply these terms consistently across all accounts, regardless of deposit method. Whether you fund through Nagad, Rocket or bKash, the same account rules and transaction obligations apply to every holder. We hold account records in line with the data retention obligations relevant to our operation, and we do not share your wallet details with studios or content providers — PlayStar, JDB, Spadegaming and Bigtime Gaming receive only the game-session data needed to run the title you opened.
Account data, wallet references and transaction records are stored under our data retention policy. You can request a summary of what we hold by contacting support. We do not sell personal data to third parties.
We use cookies to keep your session active and to remember login state. Functional cookies are required for the account to work; you can review optional cookie settings in your browser at any time.
Keep your login credentials private. If you suspect unauthorised access, contact us immediately via live chat. We can place a temporary hold on the account while we investigate — request this in writing through the support form.
If you believe a term has been applied incorrectly to your account, raise it through email support with your account reference and the specific clause in question. We review each case individually.
These are the questions we hear most often about how 11vet's terms work in practice. If your question is not here, contact us through the support channels listed above.
Yes. Every deposit processed through your 11vet account — whether via Nagad, Rocket or bKash — is subject to these terms on our side. The wallet provider's own terms also apply separately. Both sets of rules govern different parts of the same transaction.
Access depends on your local law and whether your region falls within our eligible areas. We do not make a blanket eligibility guarantee. Check the eligibility requirements shown on the account registration page and verify that access is permitted under the laws that apply to you.
We post the revised terms here. If you continue to log in and use the account after a revision, that counts as acceptance. We do not apply material changes retroactively to transactions already settled before the revision date.
Log in and open the account dashboard. Your history tab shows every deposit, withdrawal and settled bet. No support request is needed to view it. If a specific record appears incorrect, contact support with the transaction reference and we will review it.
Send a message through email support with your account number and the clause you believe was applied incorrectly. We review disputes individually and reply to confirm receipt. Live chat is available for quicker queries that do not need a formal written record.
No. Studios receive only the game-session data required to run the title you opened — not your wallet details, personal information or full account records. Those remain held under our own data policy, separate from any content provider relationship.