App / Mobile
This policy explains exactly what information 11vet collects when you use your account, how we store it, and what choices you have over it. Access to our platform and the rights described here depend on your local law and eligible regions — read this page before using your account.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the payment method you choose, whether that is Nagad, Rocket or another supported route. We also record transactional data tied to deposits and withdrawals so that your account wallet history is accurate and traceable. Device identifiers and session data are logged automatically when you access the platform from a mobile browser; this helps us keep your session stable and detect unusual access patterns that could signal unauthorised use. We do not sell your personal data to third parties for marketing. We share data only where it is required to process a payment through your chosen mobile wallet — for example, when a Nagad or Rocket transaction needs to be confirmed — or where we are required to do so under applicable law. Retention periods vary by data type: account identifiers are held for as long as your account remains active, while transaction logs are kept for a period consistent with our financial record obligations. The precise retention schedule is available on request through our support channel. Your use of this platform and the rights set out in this policy are subject to your local law and the eligible regions where 11vet operates.
Payment confirmation data from Nagad transfers is recorded against your account wallet and held for financial record purposes.
When you use Rocket to fund your account, transaction reference data is logged securely and linked to your deposit history.
Mobile session identifiers help us keep your account stable and flag access that looks out of the ordinary.
We do not pass your contact details or payment history to any third party for advertising or promotional targeting.
This policy applies to information we collect directly through the 11vet platform. It does not extend to third-party services you reach from our pages. Understanding the boundary helps you know who is responsible for which part of your data.
Data you provide when logging in or updating your account details falls entirely within this policy. We control how it is stored and who can see it.
Deposit and withdrawal records processed through your account wallet are covered here. The payment network itself — Nagad, Rocket — operates under its own separate terms.
Pages, game content and promotional material published on 11vet are within our scope. We are responsible for what appears under our domain.
If you follow a link away from 11vet, that destination has its own privacy terms. We have no control over data collected outside our platform.
You are not a passive subject of this policy — there are concrete actions you can take. Want to see what we hold about you? Log in to your account dashboard; your personal details and transaction history are shown there directly. If any detail is wrong — a contact number, a registered email address — you can update it from the account settings page without contacting support. For questions that go beyond what your dashboard shows, our support channel handles privacy requests. If you believe data we hold is inaccurate or that it should no longer be retained, you can raise that formally through the same channel. We will acknowledge the request and respond within the timeline set out by applicable rules in your eligible region. Eligibility to exercise specific rights depends on the law that applies where you are located.
Your account dashboard shows personal details and transaction history after login — no separate request needed for standard account data.
Update your registered name, contact number or email directly from the account settings page at any time.
Contact our support channel to ask about specific data we hold, retention periods or how a particular record was created.
If you believe we are holding data that should be deleted, submit a formal request through support. We will respond in line with applicable regional rules.
If something in this policy is unclear or you want to exercise a data right, reach out through the contact paths below. We handle privacy questions separately from general account help so your request goes to the right place.
Send privacy-related questions or data requests to our support email address shown in your account dashboard after login.
The live chat option in your account lets you raise a privacy question in real time during available support hours shown on the contact page.
Log in to review your own records, update contact details and find the current support contact routes without waiting for a response.
We take a straightforward approach to data handling: collect what is necessary, store it securely, and make it easy for you to understand what we hold. Account sessions use standard security practices to reduce the risk of unauthorised access. Cookies on the platform are used to keep your session active and remember your account preferences — not to track you across other websites.
We use session cookies to keep you logged in and remember your account settings. You can manage cookie preferences through your browser settings at any time.
Login sessions are protected with standard authentication controls. If you notice unexpected activity on your account, contact support immediately through the chat or email route.
We hold account and transaction data for periods consistent with our financial and operational obligations. The retention schedule for your account type is available on request.
When this policy changes, the updated version is published here with a revised date at the top of the page. Check back here to see the current version.
These are the questions we hear most often about how your data is handled on 11vet. If your question is not here, reach out through support.
We collect the details you enter during registration — your name, contact information and payment method. When you use Nagad or Rocket to fund your account, the transaction reference is also recorded. Session and device data is logged automatically to keep your account stable.
We share data only where it is needed to process your payment — for example, confirming a Nagad or Rocket transaction — or where applicable law requires it. We do not sell your personal details or pass them to third parties for marketing purposes.
Log in to your account dashboard — your personal details and transaction history are shown there directly. For records beyond what the dashboard displays, contact our support team by email or live chat and submit a formal data access request.
Yes. From the account settings page you can update your registered name, email address and contact number without contacting support. If a change requires verification, the steps are shown on the settings page itself.
Transaction logs are kept for a period consistent with our financial record obligations. Account identifiers remain on file while your account is active. Contact support to ask about the specific retention period that applies to your account type.
The rights described here depend on your local law and the eligible regions where 11vet operates. Access to the platform and the specific rights available to you are subject to the law that applies where you are located. Check your account dashboard for the current terms that apply to your region.