App / Mobile
If something is not working the way you expect — a Nagad top-up, a wallet balance, or a login step — you are in the right place. We have collected the questions our account holders ask most often and answered each one directly, so you can get back to the lobby without waiting for support.
This FAQ covers the account questions we hear most — from first-time top-ups through Nagad or Rocket, to checking your wallet balance after a session, to reaching support when something does not match what you see on screen. Each answer is written for the steps that actually appear inside your account, not a generic description. If you are trying to add funds, the answer will name the exact menu path and tell you what to enter. If you are asking about withdrawals, the answer will describe where the amount lands and how to check its status. We keep each answer short because your time matters — one clear paragraph is more useful than three vague ones. Where a question touches on local payment rails like Nagad or Rocket, the answer explains the path as you would walk it on a mobile screen. Availability of certain features depends on your local law and eligible region, so some answers note that the relevant detail is shown inside your account rather than stated here as a universal rule.
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If the FAQ does not resolve your question, our support routes are open for account, wallet and payment issues. Before you write in, check your account dashboard — the transaction history and wallet status panels answer most questions without a wait. When you do reach out, include your account ID and the payment method you used (Nagad or Rocket) so the team can pull the right record quickly.
Open the chat icon from any page inside your account. Describe your question and share your account ID. The team handles wallet queries, Nagad and Rocket payment checks, and login issues from this channel.
Send your question to our support address shown on the Contact page. Include the payment route you used and the approximate time of the transaction. Email works well for account document requests and detailed wallet disputes.
Your dashboard shows wallet balance, transaction history and the status of any pending top-up. Check here first — Nagad and Rocket transfers often reflect within the timeframe shown on the payment screen itself.
Every answer in this FAQ is written against the actual account screens and payment routes configured for Bangladesh. We do not copy generic casino FAQ text — each answer describes a real step you can verify by opening the relevant menu. When a process changes, we update the answer to match. If you find a discrepancy between an answer here and what you see inside your account, the account screen is current and you should reach support to flag the gap.
Each FAQ answer maps to a real screen inside your 11vet account — the payment page, the wallet panel or the support chat path. We write from the actual flow, not a generic template, so the steps you read here match what you see when you log in.
The Nagad and Rocket answers in this FAQ reflect the payment routes configured for supported Bangladesh regions. We describe the path as it appears on a mobile screen because that is how most accounts interact with the wallet top-up flow.
If a payment method, support channel or account step is updated on the platform, the relevant FAQ answer is revised to reflect it. The date of last review is not published here, but your account dashboard always shows the current state of your wallet and transactions.
This FAQ does not state processing times, limits or percentages we cannot verify. Where a specific figure applies to your account — a transfer minimum, for example — the exact amount is shown on the payment screen when you initiate the transaction.
Whether you open a slot room from PlayStar, join a live dealer table, or place a cricket match stake in the sportsbook, the account underneath does not change. One wallet, one transaction history, one support route. The FAQ answers below apply across all three areas unless a question specifically names one of them. Here is how the three areas differ in what you do — and what stays identical no matter which one you are in.
Slots are session-based — you load a title, set your stake and spin. RTP information is displayed only where the game or studio exposes it inside the lobby. Your stake is drawn from your wallet before each round; any prize amount is returned to the same wallet immediately.
Live tables run on a real-time dealer stream. You join a table, place your bet within the window shown on screen, and the result is settled before the next round opens. The amount won is added straight to your wallet, visible in your transaction history.
Cricket — BPL, international matches — is the category our Bangladesh accounts follow most. You pick a market, review the odds shown on the event page, and confirm your stake. Settlement happens after the event result is confirmed; the outcome is logged in your account history.
Your account ID, wallet balance, Nagad or Rocket payment routes, transaction history and support chat access are the same regardless of which area you are in. Switching from slots to live tables to sportsbook does not require a separate login or a separate wallet.
The returning account holder who knows what they want needs three things to work without friction: the payment route they use daily, a wallet that reflects the current balance correctly, and a support path that does not send them in circles. These four points define how we have built the account flow — not as marketing claims, but as the specific features you can check inside your account the moment you log in.
The account dashboard, wallet panel and payment page are arranged for a phone screen first. You can top up through Nagad or Rocket, check your balance and open any game lobby without switching to a desktop view. The layout adapts without requiring a separate app download.
One wallet balance covers slots from Spadegaming or JDB, live dealer tables and sportsbook markets. You do not fund separate areas. Add through Nagad or Rocket once, and the balance is available wherever you play inside the same logged-in session.
Every top-up, stake and settled result is logged in your account history with a timestamp and a status. If a Rocket transfer shows as pending, the status column tells you without needing to contact support. Filter by date or payment method to narrow your view.
When you reach chat or email support, the team can see your account's configured payment rails. You do not have to explain that you use Nagad — your account record carries that context. Queries about a specific transaction are handled against the actual log, not a general estimate.
These are the questions we receive most through live chat and email. Each answer reflects the actual account flow configured for supported Bangladesh regions. If your situation is not covered here, open the support chat from inside your account and share your account ID with the team.
Log in and go to the Deposit section in your account wallet. Select Nagad as your payment method, enter the amount shown within the permitted range on that screen, and follow the confirmation steps. The transfer instructions — including the Nagad number to send to — are displayed on the payment page itself. Your wallet balance updates once the transfer is confirmed on the Nagad side.
Yes. Rocket is a configured payment route for eligible Bangladesh accounts. Open the Deposit page, choose Rocket, and enter the amount. The screen will show the recipient number and reference code to use when sending from your Rocket account. Keep a screenshot of the Rocket confirmation in case you need to share it with support.
First, check your transaction history inside the account — the status column will show whether the deposit is pending or confirmed. If it shows pending and a reasonable time has passed, open live chat and share your account ID along with the Nagad transaction reference. The support team can cross-check the payment log against your account record.
Go to the Withdrawal section in your account. Select your preferred route — Nagad or Rocket — enter the amount and confirm the mobile number linked to your wallet. The withdrawal details and any minimum amount required are shown on the withdrawal screen. Status updates appear in your transaction history as the request is processed.
The most common causes are an incorrect password or a session that has expired. Use the Forgot Password link on the login page to reset through your registered email or mobile number. If you have entered the correct credentials and still cannot access your account, reach support via email with your account ID so the team can check account status directly.
Once you log in, the lobby shows all available game categories — slots from studios including PlayStar, JDB, Spadegaming and Bigtime Gaming, live dealer tables and the sportsbook. Availability may vary by region. The current state of your accessible lobby is shown on the main page after login, not determined by this FAQ page.
The minimum deposit amount for each payment route is displayed on the Deposit screen at the time you initiate the transaction. We do not publish a fixed figure here because limits are shown dynamically based on your account and the selected payment method. Check the payment page in your account for the exact figure that applies to you.