App / Mobile
This page sets out the legal framework that governs your account with 11vet, including how we handle access, transactions made through Nagad or Rocket, and the rights available to you. Access to our platform depends on your local law and the eligible regions we serve.
When you open an account with us, you enter into an agreement that is shaped by the laws of the jurisdiction in which you are located. We do not represent that access is lawful in every region — it is your responsibility to confirm that using this platform is permitted under the laws where you are. We ask that you read this policy alongside any other terms shown in your account dashboard before making transactions through Nagad, Rocket or any other supported local payment route. Where any section of this policy conflicts with a mandatory local legal requirement, the local requirement takes effect. We may update these terms when required by regulatory or operational changes; the version shown in your account portal at login reflects the current state. If you transact through Nagad or Rocket, the specific conditions attached to those payment routes are also subject to the terms of those respective service providers. For any question about how a clause applies to your account, reach us through the support channels listed further down this page. Do not proceed on an assumption; ask us directly before your next session.
Nagad transfers are processed under the terms set by both 11vet and the Nagad service provider. Review the conditions shown at the point of transaction.
Rocket payments follow the same dual-terms structure. Limits and verification steps are shown in your account wallet section before you confirm.
Where bKash is available as a deposit route, the transaction conditions are displayed in the payment screen at the time of use. Check them before confirming.
Not every part of your experience with 11vet falls under this single policy document. This section distinguishes the areas this policy governs from those that sit outside it, so you know exactly where to look for the rules that apply to each part of your account.
This policy covers how we grant, suspend or close account access. Eligibility is determined by your location and the applicable local legal framework at the time you register or log in. We do not override local law.
Deposits and withdrawals processed through Nagad, Rocket or other configured local payment routes fall within this policy's scope. Specific transaction limits and verification steps are shown inside your account wallet before you confirm.
Game content provided by studios in our lobby — including titles from PlayStar, JDB, Spadegaming and Bigtime Gaming — is covered by this policy in terms of fair access. Studio-specific mechanics are governed separately by each provider.
External services linked from our platform — including Nagad and Rocket as independent payment providers — operate under their own terms. We are not responsible for obligations or conditions that originate from those third-party providers.
You have concrete actions available to you when it comes to how your information is held and used. You can request a record of the personal details we hold by contacting our support team through the channels shown on this page. If any detail in your account profile is incorrect — your registered mobile number, your linked wallet identifier for Nagad or Rocket, or your contact address — you can request a correction by raising a case with our support team. Requests are handled in the order they are received; response timing is shown in the confirmation message you receive after raising a case. If you believe your account has been accessed without your authorisation, report it through the account security path in your dashboard immediately. We do not act on verbal instructions for sensitive account changes; written requests through verified support channels are required.
Request a summary of the information held on your account. The request path is available through the support contact form; we confirm receipt by the same route you used to contact us.
If your registered mobile number or wallet identifier is outdated or wrong, raise a correction request via support. Do not attempt changes through unverified routes.
Any clause you find unclear can be queried before your next transaction. Our team will respond to the specific clause you reference — not a generic reply about the policy as a whole.
For account access issues affecting your ability to deposit through Nagad or Rocket, or to reach the game lobby, use the dedicated support path. Describe the exact step where you encountered the issue.
If a legal question comes up — about eligibility in your region, the terms attached to a Nagad or Rocket transaction, or a clause you need clarified — use one of the contact routes below. State the specific section you are asking about so our team can respond with the right detail rather than a general summary.
Open a live chat session from the support icon in your account dashboard. Quote the policy section or transaction reference you are asking about so we can respond specifically.
Send your policy query to our support email address listed in your account settings page. Include your registered mobile number and the clause or transaction detail in question.
The help centre in your account portal covers common policy questions with reference to the current version of these terms. Check there first; if the answer is not there, escalate to live chat.
We collect only the information needed to operate your account — your registered contact details, your transaction history with Nagad or Rocket, and your session activity used to maintain account security. Cookies are used to keep your session active and to remember your preferred login method on mobile. You can review your cookie settings in the browser or app settings on your device. We retain account records in line with the legal retention periods that apply in the jurisdictions where we operate. If you want to know how long a specific record type is held, ask via the support contact form. We do not sell your personal data to third parties. Access to your account data within our team is restricted to staff whose role requires it.
We hold your registration details, wallet identifiers for Nagad or Rocket, and your transaction history. We do not collect data beyond what your account operation requires. The full data list is in the privacy section of your account.
Cookies maintain your active session and remember your login preference. You can adjust cookie acceptance in your device browser settings. Disabling all cookies may affect your ability to stay logged in between pages.
Sensitive account changes — including updating a linked Nagad or Rocket wallet — require identity verification through our support team. We do not process these requests through unverified channels, regardless of how the request arrives.
To request deletion, correction or a data summary, use the support contact form and state the specific data category you are asking about. We confirm receipt and provide a timeline in our response.
These are the questions we receive most about this policy. If yours is not here, raise it directly through the support contact form in your account.
Access and eligibility depend on your local law and the eligible regions we serve at the time you use the platform. We do not confirm legality in any specific location on your behalf — check your local legal position before opening or using an account.
Yes. Submit a data request through the support contact form. Include your registered mobile number and specify that you are requesting a data summary. We will confirm receipt and tell you the expected response timeline in our reply.
Raise a correction request through live chat or the support email listed in your account settings. Do not attempt to change sensitive details through any other route. We require identity verification before making changes to linked wallet identifiers.
We retain account records for the period required by applicable legal retention rules. The specific retention period for each data type depends on the jurisdiction. Ask our support team for the retention period that applies to your account category.
Yes. Nagad and Rocket are independent service providers. Their own terms govern the payment side of any transaction you make through them. This policy covers your account relationship with us; their terms cover the transfer itself. Review both before transacting.
Report it immediately through the security section of your account dashboard, or contact us via live chat. Give the date and time of the suspected access and the transaction or session reference if available. We will investigate and respond in writing.